Contact Center Wait Time

Overall

Fiscal YearAverage Wait (in Minutes)
FY 201718:53
FY 201819:25

FY 2017

CategoryAverage Wait (in Minutes)
July 20168:23
August 20169:59
September 201616:04
October 201621:10
November 201622:31
December 201623:46
January 201724:40
February 201725:55
March 201724:33
April 201717:12
May 201716:20
June 201716:00
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FY 2018

CategoryAverage Wait (in Minutes)
July 201711:58
August 20178:32
September 201715:59
October 201728:13
November 201722:10
December 201719:54
January 201820:49
February 201819:52
March 201822:44
April 201822:25
May 201823:28
June 201816:59
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